The Boston Harbor Hotel

Monday, August 15, 2011

People

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Treat everyone equally and with complete passion; understand that fairness says a lot to the person you are working with. When you tell one person to do something there always has to be an opposite side. What I mean by opposite side is, when you ask one person to do something, you ask  someone in that same position to do a task of somewhat equal challenge. People know when someone is being unfair. And you hear about it. I work with people that make money but not eighty thousand a year. These people don't care all that much either. They're extremely appreciative of what they have, but they want to be treated fairly with their work.  You also have to treat people in a higher level of employment fairly because it makes a huge difference in what could happen with your work. Be nice to these people, help them and they will help you when you need a favor. It's not about having to pay someone back, it's knowing that if they need something you will help them because they respect you and will give you that respect when you need help. I have a lot of friends in upper management because I respect them and tell them the honest truth and I do so because they deserve to know what the truth is. When I respect them they respect what I say and why I say it. Sometimes it's an answer they don't want to hear but it's because we have obligations to the guest and it can't always work out for everyone. Also, remember that how the tone in your voice can really make or break you. If you sound sarcastic, 99% of the time the other person knows and you won't be that close of friends. When you speak with clarity and sincerity they will listen and respect what you have to say and understand that you would try your hardest for them, but it can't always work that way. But when you say I will try or it will take me a minute, fill that expectation they have, that has a great deal of respect included in it. It gives that person you are telling that too that you mean your word, but they won't care if you just blow them off and do nothing when they needed help.

I give you a challenge this week, when you are speaking to someone you work with just listen to yourself a little and the tone you here. A lot of people don't realize how unruly or sarcastic they sound or needy. Personally, it drives me nuts when someone sounds really needy and doesn't even realize it until you say "why did you do that?" People are just not as aware as they use to be.

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