Don't worry I haven't forgotten about you all. This job really is 24/7, physically and mentally. There is a lot of responsibility when it comes to the dining services that are offered at the Boston Harbor Hotel and you have to make sure you are responsible. Responsibility is understanding that one little gap can alter how the production of food or services can change everything just because you don't mention a certain item/object/task. People expect quality, that quality is portrayed in the food that is cooked, the drinks that are made, the service that is given and the atmosphere that is created. Without responsibility you would have complete chaos; food over or under cooked, drinks with not enough liquor or too much, service that is slow or to fast and a room that is not cleaned. Making sure that all these tasks are done correctly is a huge responsibility because after something happens you have to be able to back up the decision you made.
Everyday I'm met with different challenges, one towards myself, one towards the staff and one to the guests. I take that back, the word one is wrong, I'm met with all challenges from all sides of the dining service. These challenges are a lot like goals though because I strive for five, I want to make the quality of this dining service superb and that is my ultimate goal. When I'm walking through the restaurant with full tables, I'm never looking straight ahead, I'm monitoring the dining room, the staff, the tables, the floors, the lights, the bartenders supplies, the servers supplies, and outside the hotel. My job to all our customers is to make sure we have everything, to give them 100% service. You really have to think about how much of a responsibility that is in order to understand. This dining room serves breakfast, the first meal of the day. This is the make or break time. Guests are getting up, they either want something to eat or just something to drink. If we don't have certain items we can alter the entire course of the day and that is our departments job, our job is to make sure that the guests routine is underway without any distraction from us. Not having a coffee cup, as small as it is, could ultimatly make for a really dissappointed guest, which could change how that persons performs during the day which if they are not awake could mean a business meeting that wasn't productive, or someone falling asleep during work or any other possibility. Our job is to make sure this guests day is exactly what they want it to be because in the end each day is its own and everyone should make it theirs.
"One day your life will flash before your eyes, make sure it's worth watching."
-Annoymous-
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