My Role

          So I've been talking a lot about the job and what is happening, but what do I exactly do? I supervise the Rowes Wharf Sea Grille at the Boston Harbor Hotel. What does supervise mean? Well, we have our manager and assistant manager who oversee everything, the supervisors, servers, bartenders, etc... Then you have the supervisors. We do similar work as the managers but it's broken up between us with different projects. Why do we each have our own projects? This helps break everything up so the managers don't have to do everything, makes things a little more stress free. Stress free means things go a lot smoother. It's a busy place to work, we have many people expecting certain things when they enter our business and we don't have time for incidentals because a certain thing was not given enough time. The supervisors make sure people are doing what they should be doing and that decisions are being made rationally.
           In order for things to run smoothly, leaders, such as the supervisors or managers need to know how to make rational decisions that are economic, safe, and for the best outcome of the business. For example, this year we are having one of the wettest summers on record; many of our events occur outside and unfortunately we don't have umbrellas for every table. It's an occasion that is sunshine or sunshine, or else we really can't have an event. And as a supervisor, we need to keep track of what is happening with the weather, the employees that are/were suppose to come in, unless it's raining, how much we need to order for Food and Bev., what supplies we need and then to know how quickly turnover will be for dining. It's complicated because you're trying to figure these things out and you have employees who are trying to find out if they should come in or not. It's stressful, because the decision to say, "no you don't have to come in," could comeback and present a problem, because if that weather clears you have to open outside. There is no possible way you can keep an area closed that everyone wants open.
I will post more tomorrow....